Your satisfaction with your order is our top priority. If you are not pleased with your product for any reason, we will gladly accept the return of the unwashed, appropriate products or defective goods on condition that the required return conditions are followed and they are returned within the specified time limits.

Return Policy

Right of return within 15 days: You can return the products you wish within 15 days from the date you have received the order, by filling out the return form. In order for the products to be returned, they must comply with the return conditions.
The returned goods must include the package and the labels. Used goods cannot be returned as long as they are not defective.

Free Refund:

If you send the goods you want to return with Yurtiçi Kargo, no shipping fee will be charged.

Regarding the shipments out of Turkey please follow the below steps;

o   Please send your returns only with DHL Express and quote the account number (952029144) when you deliver your products to DHL Express.

o   The proforma invoice that comes with your shipment must be added to the package and filled with product names that are being returned, your name, surname and signature.

Return Information to An e-mail will be sent to you when returned product reaches us.

Refunds: If the returned items comply with the return requirements, our company will return the refunds to the bank within 2 business days. You can follow the process of your next bank.

Personalized Product
These products cannot be returned unless there is a fault caused by our company and they are defective goods. If the order you receive is defective of faulty and this is caused by our Company, it can be reproduced or refunded with no charge at all.

Return Address: M. Şevket Paşa Mahallesi, Şahinkaya Sok. Aydın İş Hanı No: 22, 34384 Şişli / İstanbul

If you have any problems or need help when returning, you can call 0090 216 693 10 40.